Payment And Delivery

It is company policy not to begin manufacture until we have received sufficient cleared funds. Once we have received your order we will email you a pro forma invoice. We can only accept payment in GB pounds. Payment can be accepted as follows:

Debit Card

We accept debit card payment by telephone for the following UK issued cards: Visa Electron, Visa Debit, Maestro, Solo. There is no extra charge for debit card payment.

debit cards

Credit Card

We accept credit card payment by telephone for the following UK issued cards: Mastercard & Visa. There is a 2.5% surcharge for credit card payment. This surcharge is not shown on quotes and pro forma invoices but it will be added to the order net total and shown on your final VAT invoice.

credit cards

Secure ePayment Card Processing

For the above debit and credit card payment options all transactions are carried out using HSBC secure epayment card processing. For all card payments please call:
01925-261796

epayment

BACS or Electronic Transfer

If you wish to make an electronic payment we will email you our bank details. Please use the quote number on your pro forma as a reference for the transfer. Depending on the method of transfer, funds can take up to 4 working days to clear.

Cheque

Sorry we no longer accept payment by cheque, please email us for BACS details or make card payment by telephone.

 

Postal Address

Please send all masters and artwork to:
Testa-Rossa Duplication & Replication,
108 Old Chester Road,
Higher Walton,
Cheshire,
WA4 6TG

Delivery Charges

Express Delivery For Urgent Proofs, UK Mainland Next Day £7.95
Disc only bulk supply orders, UK Mainland Next Day £9.95 per 500 units
Discs in cases orders, UK Mainland Next Day £14.95 per 500 units
Orders over £500, Standard 3 Day Parcel Service Free to 1 UK mainland address
Surcharge For Saturday Delivery £30.00
UK Offshore and Northern Ireland 2 Day Delivery £14.95 per box
Express Manufacture Turnaround Uplift 5p per unit

Export

We do not export any goods outside of the UK.

Production Turnaround Times

Duplication disc only bulk supply 2-4 working days
Duplication with digitally printed paper parts 10 working days
Duplication with offset litho printed paper parts 14 working days
Offset litho printed paper parts 10 working days
Replication disc only bulk supply 10 working days
Replication with offset litho printed paper parts 14 working days


Production turnaround times are full working days, this does not include weekends or public holidays.
Production can only begin once we have received masters, artwork, proofs, cleared funds and any necessary copyright forms or licenses.
Turnaround may increase due to failed masters or artwork rejection from our printers.
Turnaround may be extended due to seasonally high workloads.
We do not guarantee turnaround times or offer refunds for extended turnaround times, however if you pay for an express uplift option this charge can be refunded if the express delivery is not met. Please always allow for possible delays in standard production times.

Express Turnaround
Express processing, manufacture and delivery available on certain specification Replication orders at uplift cost of 5p +Vat per unit.

Replication Overs & Unders
All replication orders are subject to a potential +/- 5% overs/unders manufacturing tolerance, although for most orders we will endeavour to despatch exact quatities. Overs are charged at applicable unit cost price. Unders will be credited at applicable price per unit. Duplication orders will be dispatched at exact quantities.

Cancellation
We can accept cancellation of an order up to artwork approval and payment. Once artwork has been approved, payment processed and production has begun we cannot accept cancellation.

Replacements And Refunds
If there is a clear manufacturing fault or goods are damaged in transit we will replace the items in question. If we are unable to replace the items we will offer a refund at applicable unit price. We will not offer any refund or replacement arising from defective customer supplied artwork or masters. We will not offer any refund or replacement due to colour variance between PDF proofs and final printed parts. We will not offer any refund due to extended turnaround times.

Copyright
Customers must own all copyrights or obtain the necessary copyright permissions before placing an order. Customers will be asked to complete a copyright form before manufacture. Testa-Rossa may refuse manufacture of any material that infringes copyrights.

VIP Offers

Please complete the fields below:



Search Site
Glass Master
Glass Master
Replicate
Replicate
Print
Print
Retail Packaging
Retail Packaging
Duplicate
Duplicate
Card Payment
Card Payment
Google Plus
Like Us
Like Us