Submitting Orders

We are flexible on how customers wish to submit orders but to keep turnaround times to a minimum please try and follow these guidelines when submitting orders:

1, Prepare Your Artwork Using The Correct Templates
template downloads
artwork specification
Artwork should be supplied on a CD and a printed content proof supplied if possible.

2, Prepare Your Master
Supply a single source production ready CD or DVD master.
Use the highest quality discs available for masters.
Do Not use RW rewritable discs.
Burn your master at a low speed.
Check that your master plays or functions correctly, copies will behave exactly as your master.
Take care not to scratch or mark the underside of the disc.
For further advice on CD audio masters see CD Mastering

3, Submit Your Order
So that we can process your order as quickly as possible please provide a purchase order
OR print a Testa-Rossa Customer Order Form and complete in pen

For fastest turnaround your order should consist of:
Master Disc
Artwork Disc
Printed Content Proof
Order Form OR Purchase Order
Printed copy of any email quote or pro forma received from Testa-Rossa

Please post orders to:
Testa-Rossa Duplication & Replication
PO Box 94
Tyldesley
Manchester
M29 8YZ
*This address can only be used for Post or Royal Mail special delivery, if you wish to submit an order by courier please contact us for our full street address.

What Happens Next?

Once we have received your order our we will check suitability of your artwork.
If your artwork is not to required specification we will advise of required amendments.
Once we have suitable artwork we will forward a set of proofs and a pro forma invoice.
You can chose to receive email PDF proofs or hard copy printed proofs.
Email PDF Proofs are the fastest way to approve your artwork but approval is given on the understanding that there may be slight colour variance between how your artwork is displayed on a RGB computer monitor and the final CMYK printed matter.
Hard Copy Laser Printed Proofs are available at no extra cost but will delay start of production by around 4 days due to post. All hard copy laser proofs must be signed and returned by post.
Please indicate choice of proofs on your order.
Once we have received approval we can then process payment and proceed to production.

 


 Payment, Turnaround & Delivery

For more details click here: Payment, Turnaround & Delivery

Submitting Orders By Secure FTP Transfer

For the majority of orders Royal Mail Special Delivery or Next Day Courier is the still the fastest way to submit orders. However, due to the recent Royal Mail strikes we have developed a facility to submit orders electronically.


Artwork:
For customers who have access to a suitable FTP application we can accept submission of artwork directly to our FTP site. There is a charge of £5.00 to configure a secure set of ftp log on details for a customer. Please call for more details.

Masters:
In certain circumstances we can also accept submission of masters by FTP. Audio masters must be submitted as an image file. Acceptable image files are Nero .nrg and Disc Juggler .cdi
We can only accept master images from customers who are able to supply a corresponding MD5 checksum of their master or have the ability to verify a MD5 checksum created by Testa-Rossa.
There is a charge of £5 for Testa-Rossa to burn a production CD master from FTP transferred data.
There is a charge of £10 for Testa-Rossa to burn a production DVD master from FTP transferred data.