Payment Terms, Delivery & Turnaround Times

It is company policy not to begin manufacture until we have received sufficient cleared funds. Once we have received your order we will email you a pro forma invoice. We can only accept payment in GB pounds. Payment can be accepted as follows:

 


Debit Card
 We accept debit card payment by telephone for the following UK issued cards: Visa Electron, Visa Debit, Maestro, Solo. There is no extra charge for debit card payment.
debit cards
Credit Card
 We accept credit card payment by telephone for the following UK issued cards: Mastercard, Visa, American Express. There is a 1.5% surcharge for credit card payment. This surcharge will be shown on your final VAT invoice.
credit cards
Secure ePayment Card Processing
 For the above debit and credit card payment options all transactions are carried out using HSBC secure epayment card processing. For all card payments please call:
0845 603 0237 calls charged at local rate
epayment

BACS or Electronic Transfer
 If you wish to make an electronic payment we will email you our bank details. Please use the quote number on your pro forma as a reference for the transfer. Depending on the method of transfer, funds can take up to 4 working days to clear.


Cheque
 Please make cheques payable to: "Testa-Rossa Duplication" Payment by cheque will delay the start of production by at least 5 working days.

Postal Address
 Please send all masters, artwork and cheques to:
Testa-Rossa Duplication & Replication
PO BOX 94
Tyldesley
Manchester
M29 8YZ
 *This address can only be used for post or Royal Mail special delivery, if you wish to submit an order by courier please contact us for our full street address.


Delivery Charges

Express Delivery For Urgent Proofs, UK Mainland Next Day £5.00
Disc only bulk supply orders, UK Mainland Next Day £9.95
Discs in cases orders, UK Mainland Next Day £12.95
Replication orders of 1000+ units Free to 1 UK mainland address
Surcharge For Saturday Delivery £30.00
Surcharge For UK Offshore Delivery £20.00

Export
We do not export any goods outside of the UK.

Production Turnaround Times

Duplication disc only bulk supply 1-2 days
Duplication with digitally printed paper parts 2-4 days
Duplication with offset litho printed paper parts 7-8 days
Offset litho printed paper parts 7-8 days
Replication disc only bulk supply 7-8 days
Replication with offset litho printed paper parts 9-10 days
Production turnaround times are full working days, this does not include weekends or public holidays
Production can only begin once we have received masters, artwork, proofs and cleared funds
Turnaround may increase due to failed masters or artwork rejection from our printers
Turnaround may be extended due to seasonally high workloads

Replication Overs & Unders
All replication orders are subject to +/- 10% overs/unders manufacturing tolerance. Overs are charged at applicable unit cost price. Unders will be credited at applicable price per unit. Duplication orders will be dispatched at exact quantities.
Cancellation
We can accept cancellation of an order up to artwork approval. Once artwork has been approved, payment processed and production has begun we cannot accept cancellation.
Replacements And Refunds
If there is a clear manufacturing fault or goods are damaged in transit we will replace the items in question. If we are unable to replace the items we will offer a refund at applicable unit price. We will not offer any refund or replacement arising from defective customer supplied artwork or masters.